FAQs

If you have some questions about biol.me services you can find answer of them here. If you have any question that we don’t answer here , you can contact us and get your question answer.

Can i register by email?

Yes, we have provided registering by email for you. In addition to email, you can also use your accounts on social networks such as Instagram, Facebook, Google, … for registering on biol.

What information do you collect about me?

Two types of information are collected by us:

1. We use the statistics of hits, visit times and other technical information just to improve the performance of the services we provide, and we will never allow ourselves to provide this information to any third party or third parties.

2. Username, password and user information and other content entered by users on the site. Some of these information, such as username, name, links, etc., is used to create your bio link and can be displayed to everyone. Some of these information, such as language, is only used for some of your account settings, and someone else can not see it. The last series also contains information such as a password that is stored in the database after being received as encrypted, and even we can not access them and only used by the service.

Can I use any username?

You can use any username that does not belong to the registered brands and websites. If your username includes the these items and ask for legal or legal personality, after the correspondent and informing the holder of the username, the authorization of that username will be withdrawn and granted to that person.

How can I remove the Biol.me logo from my bio link?

By purchasing one of the PRO, AGENCY or BUSINESS plans the logo of Biol.me will be removed from your page instantly. As long as your plan is active, you will no longer see the Biol.me logo on your bio link.

Why are some modules inactive for me?

Some modules require the activation of a specific plan; if the required plan is disabled, then the plan name is written on it. By purchasing the plan, that modules activated and you can use them.

How long are the purchased plans?

On the Plans & Pricing page, at first you can select the plan duration that you want to buy, after purchasing the plan, and also on the payment page you can the plan duration. And also you can see the list of all active plans with the expire date of them on payments page.

I have an active plan, can I extend it?

Yes, you can renew your plans at any time. By extending plans, the expire date of your active plan will change with the duration of the renewal plan duration.

Can i use PRO plan features by having agency plan?

Yes, by having agency plan you will have free, pro and agency plans features, and you will not need to purchase pro plan.

Can i use PRO & Agency plans features by having Business plan?

Yes, by having Business plan you will have free, pro, agency and business plans features, and you will not need to purchase pro and agency plans.

Can I buy a plan for lifetime?

Yes, you can select “lifetime” for the plan when you want purchase a plan. After that purchased plan will be active for lifetime and you can use all the current and future features of the than biol plan.

How can I use the discount code?

To use the discount code, you can easily enter your discount code on the Plans & Pricing page, in the discount code field, if the code is correct, the price of the plans will be update and Buy the plans that you want with the new prices.

How do I see the list of payments I’ve ever done?

The information and status of all payments you make are stored in the database and you can always access them on the payments page. On the payments page, in addition to the payments information, you can also see the date of purchase, start and end of the purchased plans, and check the status of the active plans.

What is my bio link url?

Your bio link url is like biol.me/name , which your username place instead of the name. Also when you are logged in. In the top part of the page, next to your account image, you can click on the “My Page” button. In the new window, it’s possible to see your bio link url and your own QR code.

Can I register without email?

Yes, addition to email you can use your accounts in social networks, such as Instagram, Facebook, LinkedIn, … to register on biol.

Can I use site features without registration?

No, for using site features and have your custom bio link you must to register on site.

After purchasing the plan, how long does it take to activate the purchased plan?

Once you have select the plan and the payment is done, you will be redirect to the User Panel page and immediately the plan will be activated. after that you get the message “Thank you, your plan has been successfully activated.” that indicates the plan is activated.

I Forgot my password, How can i login?

If your account has been created by e-mail and you have forgotten your password, on the login page you can click on “I forgot my password!” and in the new form that shows for you, enter the email address you registered with, and then click the “Reset” button.

After completing these steps, we will send you an email with a link to change your password. By clicking on this link in your email, you can set a new password for your account. After that you can log in to your account with new password.

What characters can the username contain?

Your username can be contain capital letters (A-Z) and small letters (a-z), lines – , underline _ and dot .

What is the maximum number of characters allowed for username?

Each username in the biol.me can be up to a maximum of 30 characters.

What credit cards can I use to pay?

You can use paypal to buy biol plans as soon as possible.

If I’m registered by Instagram, is my Instagram password store on biol.me?

No, we use the official Instagram API to authenticate and login to biol.me. The official Instagram API does not allow the clients to receive important information such as password, you can safely and completely secure your Instagram login to the site. You can safely and securely use your Instagram account to log in to your account in biol.me.

How do I register by Instagram on biol?

You can click on instagram icon on register page for registering  by your Instagram account.

When you click on the Instagram icon you will be redirect to a new page, in this page you should allow access to your profile informations on instagram. After that you can select your custom username and click on the register button to complete your registration and make your bio link.

Can I use a discount to buy plans?

When purchasing plans, if you buy long durations plan, you can use more discounts on payment. We also offer different discount codes at different times depending on the circumstances and conditions. You can use discount codes that provided at a lower cost than usual to use biol.me features.